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How you can use UC to beat shadow IT communication channels

How you can use UC to beat shadow IT communication channels

This is an interesting article about IT’s role in the ever changing scope of team communications among the organizations with which we’re involved. There’s always a demand for IT to “keep up” as trends change but, as the article states:

…there is seldom consensus between departments as to how their teams should communicate. In fact, different company departments often have a bad habit of walling off their communication.

The issue of “shadow IT” can be a big one. After all, how are you supposed to secure access to your network – let alone maintain your communications – when you have no control over the tools that your team is using?

Ever since the cloud, many departments have been bypassing IT and adopting solutions out of the cloud – often called shadow IT. Generally, IT still struggles with this as it related to all technology, including communication systems.

Unifying communications can help to ease the pain, but only if it’s done right.

IT can reduce the impact of shadow IT and add sanity to the otherwise communication anarchy by simplifying mediums, integrating communication platforms and consolidating channels when possible. IT that creates comfortable and easy-to-access communication channels reduces the chances rouge departments will deploy their own detached solution.

Take a look at the full article with the link below and check out how you can use unified communications to solve your issues with shadow IT.

Thinkstock IT faces a regular cadence of communication challenges. New technologies and platforms that facilitate office communication frequently enter the work arena. And office leadership challenges IT to keep pace, deploy better systems and re-architect old systems to suit the needs of different departments. However, there is seldom consensus between departments as to how their teams should communicate. In fact, different company departments often have a bad habit of walling off their communication. People have different communication preferences. Some prefer video chat, others face-to-face or email, or SMS. Similarly, people have preferred software environments: Google Chat, Slack, Facebook, Twitter, HipChat, Skype for Business, Asana, WebEx, etc. Those in leadership roles often make their preferences the standard for their team’s communication – even if that means adopting solutions without IT’s approval. Ever since the cloud, many departments have been bypassing IT and adopting solutions out of the cloud – often called shadow IT. Generally, IT still struggles with this as it related to all technology, including communication systems. What happens when a company has multiple chat platforms, social media and conferencing applications and other communication mediums? In such a situation, communication standards between departments is incredibly variable. As such, it […]

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