Automation is becoming more and more of a way of life in our business and departments – sometimes for the better, sometimes for the worse. I’ve been involved in automation for a long time. A lot of people are concerned about this type of automation replacing human jobs but I’ve found that, instead, it has the ability to free up time and make real people even more valuable to the organizations for which they work.
How do you view automation in your department? Is it something that you’re utilizing to make your people more valuable or is it a way that you can reduce the size of your team?
More CIOs are turning to an emerging technology practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to higher-value tasks. Others see RPA fitting into a larger context, as they take a more deliberate path to adoption, seeking to understand RPA’s potential to work alongside machine learning (ML) and artificial intelligence (AI) tools. Here CIO.com takes a look at what robotic process automation really is, and how CIOs can make the most of RPA in alignment with business goals. What is robotic process automation? RPA is an application of technology aimed at automating business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems, according to the Institute for Robotic Process Automation and Artificial Intelligence . Inclusion of the term “automation” may cause some to confuse RPA with ML and AI. RPA can include ML or AI, but it is governed by set business logic and structured inputs, and its rules don’t deviate, whereas ML and AI […]