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VoIP

How you can use UC to beat shadow IT communication channels

How you can use UC to beat shadow IT communication channels

This is an interesting article about IT’s role in the ever changing scope of team communications among the organizations with which we’re involved. There’s always a demand for IT to “keep up” as trends change but, as the article states:

…there is seldom consensus between departments as to how their teams should communicate. In fact, different company departments often have a bad habit of walling off their communication.

The issue of “shadow IT” can be a big one. After all, how are you supposed to secure access to your network – let alone maintain your communications – when you have no control over the tools that your team is using?

Ever since the cloud, many departments have been bypassing IT and adopting solutions out of the cloud – often called shadow IT. Generally, IT still struggles with this as it related to all technology, including communication systems.

Unifying communications can help to ease the pain, but only if it’s done right.

IT can reduce the impact of shadow IT and add sanity to the otherwise communication anarchy by simplifying mediums, integrating communication platforms and consolidating channels when possible. IT that creates comfortable and easy-to-access communication channels reduces the chances rouge departments will deploy their own detached solution.

Take a look at the full article with the link below and check out how you can use unified communications to solve your issues with shadow IT.

Thinkstock IT faces a regular cadence of communication challenges. New technologies and platforms that facilitate office communication frequently enter the work arena. And office leadership challenges IT to keep pace, deploy better systems and re-architect old systems to suit the needs of different departments. However, there is seldom consensus between departments as to how their teams should communicate. In fact, different company departments often have a bad habit of walling off their communication. People have different communication preferences. Some prefer video chat, others face-to-face or email, or SMS. Similarly, people have preferred software environments: Google Chat, Slack, Facebook, Twitter, HipChat, Skype for Business, Asana, WebEx, etc. Those in leadership roles often make their preferences the standard for their team’s communication – even if that means adopting solutions without IT’s approval. Ever since the cloud, many departments have been bypassing IT and adopting solutions out of the cloud – often called shadow IT. Generally, IT still struggles with this as it related to all technology, including communication systems. What happens when a company has multiple chat platforms, social media and conferencing applications and other communication mediums? In such a situation, communication standards between departments is incredibly variable. As such, it […]

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Does Unified Communications have Security Risks?

There are many advantages of Unified Communications such as:

  • More production through communication consolidation
  • IT departments become more efficient
  • Decision making becomes faster
  • Companies save money

But threats are becoming more common in unified systems that causes a lot of security risks than in non-integrated systems. We are in a new age of security where information security professionals must deliver effective, real-time defenses that predict threats to critical assets.

PBX (Private Branch Exchange)-based corporate voice systems are exploited by hackers for the purpose of eavesdropping or causing infection in malware. Attackers are stepping up their game with new threats. They now have highly sophisticated and unified techniques that allow them to easily infiltrate corporate networks undetected. This means they can gain access to valuable resources and sensitive data.

Eavesdropping is a major concern with unified systems. When they put e-mail, fax, instant messages and other collaborative content into the same bitstream then hackers have much easier access. There is currently an uncontrolled nature of infrastructure that needs to be protected. The increasing volume and intensity of recent attacks gives the security community no other choice than to adopt new methods and tools.

Developers in malware can propagate content; this will make zero-hour threat detection and remediation extremely important. Learn how to keep your critical data safe from viruses, hackers and other threats here.

Corporate decision makers will have to set sophisticated security capabilities and focus heavily on encryption technologies. Encryption is the most effective way to achieve data security. It may be time to start taking these current and future threats very seriously. Unified Communications needs to understand the techniques of modern attacks and implement new detection methods.

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VoIP Sets a Whole New Standard for Communications and Work Flow

No matter the business or institution, the number of employees or the various locations or connection points, VoIP solutions are making a lot more sense these days and not just because of the cost savings but the performance and features that allow companies and a host of organizations to conduct business and operations in a more efficient and productive manner.

VoIP solutions are highly scalable and a good fit for a number of growing businesses and a lot of schools with satellite offices and separate campuses in other cities and across a number of different states. In addition, the VoIP solutions can be compatible with other applications and programs making for a much more seamless integration.

For example, some educational institutions are saving tons of time by streamlining their admissions process with a VoIP system that allows school representatives to work from a single computer screen window instead of having to go back and forth from one screen and one program to another.

Clearly, traditional phone lines can be very expensive too when factoring in long distance charges. But on top of that, the different systems in place and the inconsistencies in service from one location to another can really create mass inefficiencies throughout an entire organization.

With a VoIP solution, the cost savings are a given and expansion is simple no matter how quickly or how many more users or far reaching communications will be needed. Whatever the demands, VoIP can usually accommodate the requirements and provide the reliability and help improve performance metrics important to conduct business efficiently.

Some VoIP systems will support up to 250 users and can scale to 128 locations and 10,000 users anywhere in the world.

VoIP also provides other clear advantages including the ability to call a variety of extensions at the same time whether calling mobile or remote without needing VPN’s. Moreover, increasing the number of servers and adding capabilities doesn’t require an IT department.

VoIP solutions also allow for transfer of extensions over MLPS networks and can interface with many third-party vendors and tools such as Salesforce and Microsoft Outlook.

The real takeaway on VoIP solutions is that not only can these systems provide extreme cost savings but they can also help improve productivity and increase a number of inefficiencies by streamlining processes and allowing for greater compatibility with other applications.

If you have any questions about VoIP systems, click here and fill out our contact form and we would happy to answer them.

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